Refund policy

Returns and Exchanges: We want you to love your purchase from Gifts for You and I. If you're not entirely satisfied, we offer a hassle-free return and exchange policy within 30 days of the purchase date.

Eligibility Criteria: To be eligible for a return or exchange, the item must be unused and in its original packaging. Items not in their original condition may not be eligible for a refund or exchange.

Initiate Returns: To start the return process, please contact our customer service at [customerservice@giftsforyouandi.co.uk] with your order number and details of the item you wish to return. Our team will guide you through the process.

Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original payment method within 5 business days.

Return Shipping: Customers are responsible for return shipping costs, except in cases where the return is due to a defective or incorrect item. We recommend using a trackable shipping service for returns.

Damaged or Defective Items: If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.

Non-Returnable Items: Certain items, such as earrings, personalised or gift cards, are non-returnable.

This policy adheres to industry standards to ensure a fair and transparent process for our valued customers.

If you have any questions or concerns, please contact our customer service.